Shipping policy

Shipping Policy for TRIBE

Welcome to TRIBE! We are committed to providing a seamless shopping experience from the moment you browse to when your new favorite items arrive at your doorstep. Below is our shipping policy to guide you through our delivery process.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

2. Domestic Shipping

  • We offer the following shipping options within The Netherlands:

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 1-3 business days

  • Shipping costs are calculated at checkout based on your selected shipping method and order size.

3. International Shipping

  • We ship worldwide to most countries. International shipping times and costs vary depending on the destination.

  • Estimated delivery time for international orders:

    • Standard International Shipping: 7-21 business days

    • Expedited International Shipping: 3-10 business days

  • Customs, duties, and taxes may apply and are the responsibility of the customer.

4. Shipping Rates

  • Shipping rates are determined by the weight and size of your order as well as the shipping destination.

  • Free shipping is available for domestic orders over €30 and international orders over €65

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

  • Please allow up to 48 hours for tracking updates to appear.

6. Missing or Delayed Packages

  • If your order hasn’t arrived within the expected timeframe, please contact us at [info@tribeclo.nl] with your order details. We’ll assist in locating your package.

  • TRIBE is not responsible for delays caused by courier services or customs clearance.

7. Returns and Exchanges

  • Please refer to our [Return Policy] for information on returning or exchanging items.

  • Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to a TRIBE error.

8. Additional Information

  • For special shipping requests or questions, contact us at [info@tribeclo.nl].

  • Ensure that your shipping address is accurate and complete. TRIBE is not responsible for packages delivered to incorrect addresses provided by customers.

Thank you for choosing TRIBE! We’re excited to have you as part of our community. If you have any questions, feel free to reach out to us.

Happy shopping!

TRIBE Team