Widerrufsrecht

Return Policy

We have a 30-day return policy. This means that you have 30 days from the receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at tribeclo@hotmail.com. Please note that returns must be sent to the following address: Reisvennestraat 62, 5554EW Valkenswaard, Netherlands.

Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.

For any questions about returns, feel free to contact us at info@tribeclo.nl

Damages and Issues

Inspect your order upon arrival and immediately contact us if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it for you.

Exceptions/Items That Cannot Be Returned

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Items on sale or gift cards cannot be returned.

Exchanges

The quickest way to get the desired item is to return the item you have and purchase the new item separately once the return is accepted.

Legal Withdrawal Period of 14 Days in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason. As with the return process above, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically be refunded via the original payment method within ten business days. Please note that it may take some time for the bank or credit card company to process and post the refund.

If it has been more than 15 business days since we approved your return and you have not received your refund, please contact us at info@tribeclo.nl